CUSTOM ORDERS
To request a quote or place a custom order, please contact Zee directly at hello@underthezee.com or through the bespoke art order form.
You are welcome to send references of Zee's existing artwork, photographs and colour palettes. You may also send images of the space you want to hang an artwork in, for size and colour advice. Please note that her existing artwork cannot be replicated due to the nature of the medium.
For custom orders, Zee takes a 50% deposit on the total price of the artwork prior to creating the work, to protect her time and use of materials. Upon completion of the artwork, Zee will send photos to the customer and request approval.* Once approved, the remaining 50% of the total price + shipping costs must be paid before shipping the finished product to the customer.
Zee holds the right to retain artworks that have not been paid for in full.
*For abnormal amounts of change requests by the customer, Zee holds the right to change the price in discussion with the client, because the total material costs and total worked hours increase with each added layer.
SHIPPING
International tracked shipping is available. Zee has successfully shipped hundreds of original artworks and prints to 23 different countries worldwide with not a single one getting lost or damaged.
Zee uses generous amounts of (mostly reused) packaging materials, generally consisting of layers of;
- Paper to protect the resin surface
- Bubble wrap for padding
- Cardboard for extra strength and protection
- Double wall cardboard boxes with Fragile tape
Shipping for online purchases is calculated at checkout. For bespoke orders, Zee can provide an estimate shipping quote based on your post code. Zee uses a variety of trusted and reliable international couriers (mainly DHL, DPD, FedEx and ParcelForce) and always sends the artwork covered for loss only. Please note that no regular courier companies cover damage, due to the fragile nature of the contents.
Although Zee has maintained a 100% success rate in shipping artworks and prints worldwide, she is not liable or responsible for any loss or damage to artwork during shipment or transit. However, in the unlikely event of an issue, Zee is happy to assist by providing detailed tracking information and contacting the courier to help resolve the situation. If your artwork arrives damaged, please contact Zee and be sure to include photos of both the packaging and the artwork. In the unlikely event of damage, Zee can arrange for repairs; however, the costs of returning the artwork to her studio and shipping it back to you once repaired are the responsibility of the customer. Please contact hello@underthezee.com if you have any questions or concerns regarding your order.
If you wish to use a specific courier that specialises in transporting artwork, please add this request to your enquiry to discuss options.
BREXIT, IMPORT TAX / INTERNATIONAL CUSTOMS DUTIES
Please note that you as the customer are responsible for paying any import taxes and/or customs duties that may be requested upon delivery/collection of your artwork. Check with your local customs office to find out more information.
DECEMBER 2024 UPDATE FOR EU + NORTHERN IRELAND CUSTOMERS
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This is an important announcement for all customers in the EU and Northern Ireland. The following does NOT affect customers from other regions.
The EU will be updating their General Product Safety Regulations (GPSR) on December 13th, 2024. While the specifics of these regulations are still unclear, complex and legal in nature, the reality is that they pose significant challenges.
The new regulations apply to all non-food products being exported to Europe and Northern Ireland, and they will replace existing safety standards to ensure that all consumer products sold within the EU meet modern safety requirements. Unfortunately, artworks and prints are not exempt from these regulations.
After conducting further research, it has become clear that complying with these new rules would be both impractical and prohibitively costly for the time being. As a result, in order to continue selling to customers in Europe and Northern Ireland, Zee would need to adhere to a lengthy list of regulations, making it unfeasible to continue sales to these regions at this time. Discussions with fellow artists and small business owners facing the same dilemma have confirmed that, while uncertainty remains, the risk of incurring penalties—ranging from substantial fines and destruction of shipments without compensation—cannot be ignored.
Zee is understandably disappointed by this development, particularly given the many loyal customers in the EU who have supported her work over the years.
While she will continue to explore potential legal avenues or alternative solutions for shipping artwork to Europe, for the time being, orders from the EU and Northern Ireland will be suspended as of December 10th 2024, until further notice.
AFTERCARE
Zee uses the highest quality professional grade epoxy resin with built-in UV stabilisers to prevent premature yellowing.
To avoid damage such as yellowing or colour fading, Zee recommends hanging your artwork away from direct sunlight.
To wipe off dust, use a clean soft microfibre duster cloth.
To wipe off fingerprints or greasy marks, use a soft microfibre cloth with a spray of glass cleaner such as Windex and buff until clean and smooth.
Despite its strength, the resin surface can be scratched, so please make sure you protect it accordingly when transporting or storing the artwork. Do not use bubblewrap directly on the resin surface, as it may leave bubble marks. Cover the surface with Kraft paper or butchers paper before using bubblewrap or foam. Do not place heavy or sharp items against or on top of a stored artwork.
Do not hang the artwork in damp or humid spaces because the wooden panel may warp.
